Shipping And Returns
SHIPPING
Free Shipping and Exceptions
Any order $1000 and above will qualify for free standard ground shipping in the regions we ship. Orders with excessive weight and/or volume of the shipping package may be subject to a freight surcharge. Examples of orders which will include additional shipping costs include; any shipping location which requires air or water/ferry service for delivery, Military bases, Governmental buildings and facilities, School buildings, campuses and properties, hospitals, corporate campuses, and other restricted/limited access locations where there is a security checkpoint.
Free shipping includes standard ground or freight, depending on the product. Standard Ground shipping will deliver to a residential or commerical entry door. Standard Freight will deliver to the address – whether a driveway or street-side. Standard Freight DOES NOT include a lift gate service or delivery to an entry door. The lift gate service may be purchased at check out.
All products are NOT intended for export outside the United States. CWS shall not be liable for any export documentation, authorization or certifications. CWS will only ship outboards and generators to a United States address in compliance with manufacturer policies and regulations.
We will contact you before your order ships in the event your order is subject to additional freight charges. You will have the option to either pay the additional freight or cancel your order – in either case, you will need to email your confirmation so that we can release your order for shipping, or cancellation, as the case may be. Your order invoice will be corrected to show the appropriate cost of freight.
By using our website, registering an account, or making a purchase, you hereby consent to our Return & Refund Policy and agree to its terms.
RETURNS POLICY
Freight and Shipping Damage
Freight and shipping damage shall be reported to CWS within three (3) calendar days of receipt of goods. It is the purchaser/customer responsibility to note any damage before signing the delivery receipt. If damage has occurred to the outboard, purchaser shall make note of such before signing for delivery. Customer shall not refuse delivery of the outboard based on damage. In the event of shipping or freight damage, customer shall keep and safeguard all factory packaging, including, but not limited to, all external packaging, all internal styrofoam, bubble wrap, and cardboard supports. In the event a product was damaged during shipment and proper and timely notification was given to CWS, CWS will file a damage claim with the carrier. Damage or loss of goods that are outside the control of CWS is not to be considered basis for waiver of the cancellation and refused shipments provision contained herein.
Product Exchanges and Returns
Eligible products shall be returned within 10 calendar days from receipt of goods. Products eligible for return are all products except those specifically excluded below. Product exchanges and returns must be requested in writing via email or fax. All exchanges and returns must be in the original factory packaging with all contents and support material. You will be provided with an exchange/return authorization number that must accompany the return. If your purchase has already been processed, a restocking fee will be assessed. Excluded products – the following items cannot be returned or exchanged for any reason: outboard engines, Takacat boats and accessories, propellers, control cables, electrical items or components (anything requiring any amount of voltage for operation), service manuals, owners manuals, parts with any open or missing packaging. All other purchases which do qualify for return or exchange are subject to a 25% restocking fee. If an order has been shipped all freight charges both to purchaser’s requested destination and return to the CWS origin shipping location will be the sole responsibility of the purchaser and will be deducted from any credit to be issued. CWS is able to assist in the issuance of return call tags for exchanges and returns, however, freight charges will be the sole responsibility of the purchaser. Please allow three (3) business days for your exchange/return to be processed once it has arrived at our warehouse. No goods will be accepted for exchange or return, nor any refund granted, without a valid exchange/return merchandise authorization number (RMA) issued by CWS prior to the return of the products to CWS.